Information
We pride ourselves on our adaptability and commitment to excellence in every aspect of our service.
Frequently asked questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.
How long will it take to make my bespoke handbag?
The time to create your bespoke handbag varies depending on the complexity and size of the design and our current workload. We'll provide an estimated timeframe when you place your order with Kaye's Homemade Krafts or alternatively send us an email, and we will provide a timeline.
What's the best way to care for your homemade krafts to keep them looking great? Are there any specific instructions for certain items?
Care instructions vary depending on the item. Generally, we recommend gentle hand wash and air dry.
When will my order be despatched?
We aim to despatch all orders from Kaye's Homemade Krafts as quickly as possible. You'll receive a confirmation email with tracking information once your order has been shipped.
What's your policy on returns or exchanges if a customer isn't happy with their Kaye's Homemade Krafts purchase?
We want you to love your homemade kraft! Please contact us within 14 days of receiving your order to discuss any concerns. Returns and exchanges are handled on a case-by-case basis at Kaye's Homemade Krafts.
What happens if i only order two of the base, yarn and handles combination for my handbag?
An incomplete order will come through and we will contact you to complete your order. Any items WILL NOT be despatched until the order is complete.